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Terms of Service

Effective date: April 5, 2026 · Last updated: April 6, 2026

These Terms of Service ("Terms") govern your access to and use of Turtle and any related services (collectively, the "Service") provided by KafkaLabs Inc. ("KafkaLabs," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and capable of entering into a binding legal agreement to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Turtle provides a personal AI assistant accessible via a dedicated US phone number. The Service includes:

• A provisioned US phone number assigned to your account.
• An AI assistant that processes your voice queries and responds in natural language over the phone.
• Features including web search, calendar management, reminders, persistent memory across calls, and configurable voice and personality.
• A web dashboard for managing your account and agent configuration.
• Integration with third-party services (such as Gmail, Google Calendar, Slack, and Microsoft 365) that you connect via your dashboard, enabling your AI assistant to read, send, and manage data in those services on your behalf during calls.

The Service requires a working cellular or landline phone connection. An internet connection is not required to place calls to your Turtle number, but is required to access the web dashboard.

3. Account Registration

• You must provide accurate and complete information when creating your account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must notify us immediately at nikhil.kapu@kafkalabs.com if you suspect unauthorized access to your account.
• We reserve the right to suspend or terminate accounts that contain false or misleading information.

4. Subscriptions and Payment

4.1 Plans and Billing

• The Service is offered through subscription plans as described on our pricing page. Prices are in US dollars.
• Subscriptions are billed on a monthly recurring basis beginning on the date you subscribe.
• You authorize us to charge your payment method on file for all applicable fees.

4.2 Free Trial

We may offer a free trial period at our discretion. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan. We will notify you before charging.

4.3 Cancellation

• You may cancel your subscription at any time through the dashboard or by contacting us.
• Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date.
• Upon cancellation, your phone number may be released and reassigned. If you wish to retain your number, contact us before canceling.

4.4 Refunds

Subscription fees are generally non-refundable. However, if you experience a significant service outage or defect, you may request a pro-rated credit by contacting us within 14 days.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation.
• Make threatening, harassing, abusive, or fraudulent calls or communications.
• Impersonate any person or entity, or misrepresent your identity or affiliation.
• Transmit any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.
• Attempt to gain unauthorized access to our systems, other users' accounts, or third-party systems through the Service.
• Use the Service for any form of automated calling, robocalling, or telemarketing.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any component of the Service.
• Resell, redistribute, or sublicense the Service without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure.
• Use the Service to generate content that violates the acceptable use policies of our AI model providers.

We reserve the right to investigate and take appropriate action against anyone who violates these provisions, including suspending or terminating access to the Service and reporting violations to law enforcement.

6. AI-Generated Content

• The Service uses artificial intelligence to generate responses. AI-generated content may occasionally be inaccurate, incomplete, or inappropriate. You should not rely on AI responses for medical, legal, financial, or emergency guidance.
• Turtle is not a substitute for professional advice. Always consult qualified professionals for important decisions.
• We continuously work to improve response quality but do not guarantee the accuracy, completeness, or reliability of any AI-generated content.
• You are solely responsible for how you use information provided by the Service.

7. Intellectual Property

7.1 Our Property

The Service, including its software, design, branding, and documentation, is owned by KafkaLabs Inc. and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any ownership rights in the Service.

7.2 Your Content

You retain ownership of any content you provide to the Service (such as personal context, preferences, and information shared during calls). By using the Service, you grant us a limited, non-exclusive license to process your content solely for the purpose of providing and improving the Service.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

8. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the data practices described in the Privacy Policy.

9. Third-Party Services

The Service integrates with third-party providers, including but not limited to Telnyx (telephony), Twilio (voice processing, speech-to-text, and text-to-speech), Anthropic and OpenAI (AI models), Google (Gmail, Calendar, and other Google services), Slack, Microsoft (Microsoft 365 services), and AWS (infrastructure). Your use of these integrations may be subject to additional terms from those providers. We are not responsible for third-party services, their availability, or their data practices.

10. Service Availability

• We strive to maintain high availability but do not guarantee uninterrupted or error-free service.
• We may perform scheduled maintenance, during which the Service may be temporarily unavailable. We will make reasonable efforts to provide advance notice of planned downtime.
• We are not liable for interruptions caused by third-party telephony networks, carrier outages, or factors beyond our reasonable control.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, KAFKALABS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, BE ERROR-FREE, OR THAT ANY CONTENT GENERATED BY THE AI WILL BE ACCURATE, COMPLETE, OR RELIABLE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KAFKALABS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

13. Indemnification

You agree to indemnify, defend, and hold harmless KafkaLabs Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or the rights of any third party; or (d) any content you provide to the Service.

14. Termination

• By you: You may terminate your account at any time by contacting us or using the account settings in the dashboard.
• By us: We may suspend or terminate your access at any time, with or without cause, with or without notice. Grounds for termination include but are not limited to violation of these Terms, abusive or fraudulent activity, non-payment, or extended inactivity.
• Effect of termination: Upon termination, your right to use the Service ceases immediately. We will delete your account data, including your agent container and stored memory, within 30 days, except where retention is required by law. Your phone number will be released.
• Sections 6, 7, 11, 12, 13, 15, and 16 survive termination of these Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue binding arbitration administered by a mutually agreed-upon arbitration provider, conducted in English in the State of California. The arbitrator's decision shall be final and binding.

You agree that any proceedings will be conducted on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against KafkaLabs.

16. General Provisions

• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and KafkaLabs regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force majeure: We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or infrastructure failures.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide at least 30 days' notice by email or by posting a prominent notice on the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and cancel your account.

18. Contact Us

If you have any questions about these Terms, please contact us:

• Email: nikhil.kapu@kafkalabs.com
• Company: KafkaLabs Inc.